ISO/IEC 20000
Jan van Bon
- 30 mei 2006
- 9789077212790
Samenvatting:
Explains the nature, content and aim of ISO 20000/BS15000 - the standard dedicated to IT service management. This Pocket Guide is aimed at a range of practitioners, trainers and students, who work in IT as well as in other environments.
€ 15,-
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