Information and Communication Technology for Competitive Int ...

Dirk Vriens

• 01 juli 2003
• 9781591401421

Samenvatting:

To select the right information and communication technology (ICT) tools for competitive intelligence (CI), an organization needs to understand he role of ICT in the CI process. This work addresses this need, and sets out the role of ICT in the intelligence activities from different perspectives.



In today's complex and dynamic world the need to be informed about what is going on in the environment of the organization is increasing rapidly. To this end, organizations implement a process called 'competitive intelligence'. Competitive intelligence (CI) is about gathering and analyzing environmental information for strategic purposes. To gather and analyze this information, information and communication technology (ICT) is an invaluable tool. Examples are: the Internet, data warehouses or specific applications for competitive intelligence. However, the uncritical implementation of these tools may lead to an 'information overload' or to 'environmental myopia'. To select the right ICT tools for CI, an organization needs to understand the role of ICT in the CI-process. Information and Communications Technology for Competitive Intelligence addresses this need. It sets out to assess the role and possibilities of ICT in the intelligence activities from different perspectives.