ITIL Service Operation 2011
Axelos
- 29 juli 2011
- 9780113313075
Samenvatting:
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
€ 27,55
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