Conflict 101

Susan H. Shearouse

• 11 mei 2011
• 9780814417119

Samenvatting:

Are conflicts crushing your team’s productivity? This step-by-step guide for managers provides the tools to get employees get back on track and turn disagreements into positive results.

Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.

From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply understand:

• what it takes to build trust,
• harness negative emotions,
• encourage apologies and forgiveness,
• use a solution-seeking approach,
• and say what needs to be said in the workplace to move past conflicts.

Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager’s role is to navigate relationships, build compromises, and encourage better collaboration.

In doing so, you’ll not only become a stronger manager--you’ll build a much stronger team.