The Management Training Tool Kit

Alan Clardy

• 06 maart 2018
• 9780814431146

Samenvatting:

The toughest part of most managers’ jobs? Resolving people problems. This innovative training guide prepares new managers to tackle any challenge with confidence.

ADVANCE PRAISE for I HEAR YOU:

“I Hear You teaches that getting stuck doesn’t mean you have to stay stuck. Ebenstein empowers readers to change their thinking and transform relationships, providing powerful and critical advice for the busy executive.”

— Marshall Goldsmith, leading executive coach and bestselling author of What Got You Here Won’t Get You There

“Like the author himself, this book is bursting with wisdom, humor, and heart. Ebenstein draws from a wealth of familiar business and family conflicts to show how even small adjustments in our own attitudes and behavior can have a big impact on our relationships and our results.”

— Sheila Heen, coauthor of Difficult Conversations

“Everyone can benefit from I Hear You. The techniques it provides for understanding other people’s perspectives turn impossible-seeming challenges into puzzles with workable solutions. This book is a must read!”

— Daniel Gordon, Partner, Outdash Development

“I Hear You should be mandatory for every law and business school curriculum. From negotiating deals to managing company departments, this book teaches thoughtful and effective communication. Its mix of theory and practicality—delivered with wit and humor—is a great read and resource for the busy professional.”

— Brian J. Tsai, Chief Administrative Officer, Highstar Capital

"I Hear You is a must-read for anyone seeking to build healthier relationships with co-workers, supervisors, employees, family members, and friends. With his warm and engaging style, Ebenstein challenges us to improve our own communications in order to succeed in the workplace and at home."

— Rabbi Jill Jacobs, Executive Director of T’ruah: The Rabbinic Call for Human Rights, and author of Where Justice Dwells

“This book deserves a permanent place on every executive’s bookshelf.”

— Michael Herring, CCO and Head of Operations, Pine Grove Asset Management LLC

Most people learn best through experience, which is why new managers often feel ill-equipped to resolve the frustrations, setbacks, conflicts, and concerns of the people on their team. The Management Training Tool Kit includes all the essential tools to help you face even the most advanced leadership challenges and avoid embarrassing blunders. Psychology professor Alan Clardy supplies thirty-five real-life case studies that explore the important lessons learned by other experienced professionals, including how to troubleshoot plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. With probing discussion questions that help pinpoint core issues, practical solutions that can be used to resolve problems, role-playing analysis exercises that bring the case studies to life, and an inventory to help you assess your unique management style, you’ll gain the skills needed to guide your team through trials and on to success. New managers tossed to the front lines with absolutely no experience are bound to make some mistakes. But The Management Training Tool Kit will help leaders adeptly overcome any obstacle.