Apple Experience
Carmine Gallo
- 16 juni 2012
- 9780071793209
Samenvatting:
Reveals the secrets to the pioneering brand's unparalleled success during one of the most difficult retail environments in decades. In this title, the author uncovers the five steps of service that the company's customer-facing employees follow in Apple Stores to engage customers.
€ 26,91
Bestel bij Bol.com >