Be Our Guest
The Disney Institute
- 01 april 2003
- 9780786853946
Samenvatting:
Now, for the first time, one element of the methods behind the magic that is the Walt Disney World Resort--quality service--is revealed. The book outlines proven Disney principles and processes for helping an organization focus its vision and align its people into a strategy that delivers on the promise of exceptional customer service. 208 pp.
€ 18,35
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