Customer Mania!
Ken Blanchard
- 02 november 2004
- 9780743270281
Samenvatting:
The best-selling author of The One Minute Manager draws on the success of the world's largest restaurant chain to explain how a company of any size can develop a unified, people first, customer-oriented approach to doing business, demonstrating how this principle must inform every level of a company from the CEO to employees dealing with customers. 100,000 first printing.
€ 22,65
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