Customer Service

• 29 maart 2001
• 9780333946077

Samenvatting:

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all.

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.