Delighting Customers

P. Donovan

• 31 oktober 1994
• 9780412610103

Samenvatting:

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven.



This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe. This book should be of interest to executives and senior managers in European organizations, quality professionals in service and manufacturing sectors.