Exceeding Customer Expectations
Susan Nash
- 01 februari 2000
- 9781857035643
Samenvatting:
Provides a practical and workable method for instituting long-term exceptional customer care. The book provides a definition of what constitutes customer service and gives a method which applies to situations of all sizes and types, from retail and hi tech to non-profit-making organizations.
€ 23,82
Bestel bij Bol.com >