Extraordinary Customer Care
Glenn Mccoy
- 17 mei 2000
- 9781852523442
Samenvatting:
A guide to revolutionizing an organization's approach to customer care. Glenn McCoy shows how to: focus on selling the relationship; coach managers to change corporate mindset; break traditional paradigms; ensure total corporate immersion; and find the things that matter to customers.
€ 28,51
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