Hug Your Customers
Jack Mitchell
- 11 juni 2003
- 9781401300340
Samenvatting:
The CEO of two successful independent clothing stores shares the secrets of his family's successful merchandising and management approach, which calls for a personal relationship with customers and an emphasis on customer service, and explains how this approach attracts great employees, lowers marketing costs, and maintains revenues. 50,000 first printing.
€ 27,89
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