Strategic Customer Service
John Goodman
- 07 maart 2019
- 9780814439050
Samenvatting:
Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line.
€ 26,-
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