Dealing with Difficult Participants
Bob Pike
- 19 september 1997
- 9780787911164
Samenvatting:
If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their own learning, as well as on the groupa s learning process. This helpful guide book provides you with the knowledge and skills needed to deal with almost any difficult participant.
You know the destructive effect that difficult participants can have on their own learning, as well as on the group's learning process. This practical—and funny!—guide teaches you how to identify a difficult participant, and then how to decide which technique (127 in all) is best suited for dealing with that individual.
Some people know how to take a hint. Others don't. So for each difficult participant, the authors provide a list of strategies. The strategy list starts indirect and preventitive, then becomes progressively more direct and corrective. Sometimes, when you request that participants turn off their beepers and cellular phones before attending the workshop, they will oblige...and disruptions cease. But other times, with truly difficult participants, you might need to actually "confiscate" beepers and cell phones before a session. The authors offer a whole array of strategies for each difficult participant: some (not-so-difficult) participants will require little prompting; others will require a lot.
Learn to deal with types such as:
- The Preoccupied
- The Socializer
- The Introvert
- The Bored
- The Domineering
- The Unqualified
- The Skeptic
- The Sleeper
Don?t let difficult participants get the best of you. Pick up this engaging book and maximize the learning potential in all your presentations!
If you deal with difficult participants in your training sessions,you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant.
You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing with that individual. Finally, you'lllearn the steps of each technique and how to achieve maximumresults.
Learn to deal with "difficult participant" types such as:
* The Latecomer
* The Preoccupied
* The Introvert
* The Domineering . . . and more!
Don't let difficult participants get the best of you. Maximize thelearning potential in all your training sessions with Dealing withDifficult Participants!