Resolving Conflicts At Work 3rd

Kenneth Cloke

• 03 juni 2011
• 9780470922248

Samenvatting:

The third edition of Resolving Conflicts at Work will identify core strategies for use by workplace leaders, managers, union representatives, human resource experts, consultants, and employees to resolve and prevent both intermittent and chronic conflicts in the workplace.

The Third Edition of the Definitive Book for Resolving Conflicts at Work

Resolving Conflicts at Work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.

Designed to meet the needs of today’s turbulent work environments, this third edition presents ten core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. The book contains new chapters on leadership in conflict resolution, transformational conflict coaching, and organizational systems design. This comprehensive text provides a handy guide for business students, managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.

Praise for the Third Edition

“The third edition of Resolving Conflicts at Work provides new and unique insights together with wise guidance that will help resolve conflicts in any workplace.”

—Dr. Blenda J. Wilson, board chair, HERS (Higher Education Resource Services)

“Cloke and Goldsmith provide powerful insights, effective strategies, and powerful tools for handling conflicts in today’s workplace.”

—Lance E. Dublin, CEO, Dublin Consulting

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book

• Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace
• Presents new chapters on leadership and transformational conflict coaching, and organizational systems design

This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.