Implementing Service Quality Based on ISO/IEC 20000
Michael Kunas
- 25 oktober 2012
- 9781849284424
Samenvatting:
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
€ 28,99
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