Ten Steps to Itsm Success
Angelo Esposito
- 07 februari 2013
- 9781849284585
Samenvatting:
Ten Steps to ITSM Success guides the reader through an ITSM transformation journey based on the authors" real-world experiences. Advice is delivered through a Ten-Step approach, with each step building upon the successes of its predecessors. Summary lists of key questions to ask and specific actions to take are included in each step, and a useful business case template is provided as an appendix.
€ 36,61
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