Perfect Phrases for Conflict Resolution

Lawrence Polsky,Antoine Gerschel

• 13 mei 2011
• 9780071760423

Samenvatting:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

• A micromanaging supervisor
• An underperforming employee
• A peer's disruptive work habits
• Unreasonable or unethical customer requests
• Abrupt, rude, and unprofessional coworkers