A Disney Institute Book - Be Our Guest
Theodore Kinni
- 16 december 2011
- 9781423140146
Samenvatting:
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
€ 10,99
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