Earn More Tips On Your Very Next Shift...Even If You're a Ba ...
Steve Digioia
- 05 maart 2013
- 9780989070225
Samenvatting:
Waiters, are you tired of working your butt off in restaurant after restaurant and never really making the money you deserve? Are you tired of not getting the BIG tips you want? Tips of 20% or more on every table? So what are you going to do about it?
Many books about how to be a better waiter and make bigger tips focus on upselling tactics and improving the overall customer service. But this book is different. Upselling is important and of course, the service you provide is a major factor in how much you earn, but there is much more to learn. This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests.
Sure, I can be a little sarcastic at times and definitely have my own opinions, but, after a 20+ year hospitality career and a lifetime of customer service experience, I will show you the BEST methods to use to connect with your customer that will lead directly to getting a big tip -
- Make your customer feel important
- Make them feel special, and
- Make them feel appreciated.
Customer service can be mechanical, but a great customer experience is magical. Whether you're an experienced or brand-new waiter or bartender, this book is a must-have for you. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company. I will teach you what really works...are you ready?
Remember: Only by making your guests feel special, feel as if THEIR enjoyment is YOUR primary concern, will you make the big tips. All else is not important.
Even if you learn just ONE thing from the book, like my "Magical Table Greeting", you will be far better off than 90% of all the other waiters out there.
Here are a few of the chapters in this book:
*Two Minutes or Two Bites
*So What Do You Recommend?
*Get That Kid's Mac & Cheese First
*I'm a Waiter NOT a Salesman
*I Have My Own Stuff To Talk About
*Know Thy Substitutions
*Where Did I Leave That Thing?
*My Busboy, My Partner
*Where's The Nearest Bookstore?
*Now Get Outta My Way
*Take My Picture Please
*Goodnight My Guest
*Do I Really Care About My Guest?
And much more.
So, are you willing to learn a few things?