How to Care for Your Customers

Dr Jim Porter

• 13 januari 2012
• 9781465805553

Samenvatting:

Entrepreneurs Brief Guide - How to Care for Your Customers.

Almost all successful businesses have an excellent customer care service. Defined as caring for your customers during and after their purchase and presenting them with value for money, customer care yields very fruitful results for the business. Satisfied and contented customers become loyal to your business and might also start recommending your company to other friends and acquaintances. It is always easier for business to retain old customers than find new ones.

In 30 minutes, learn how to: (a) Establish contact with customers, (b) Devise a control system, (c) Follow up on sales, (d) Handle complaints and (e) Care for your customers.